Great leadership isn’t easy, particularly when faced with the challenge of leading an organization through a protracted (and severe) industry downturn, the likes of which the offshore contract drilling services business has endured the last several years. Against this sober industry backdrop, we were pleased to hear from the leader of this long-established, leading global deepwater drilling contractor. Jeremy Thigpen joined Transocean as CEO in April 2015 (i.e. during the teeth of the industry downturn) after a successful nearly couple decades in key operational and financial roles at National Oilwell Varco. What came across loud and clear during our visit is that Jeremy has been impactful in inculcating/enhancing the performance culture at Transocean, one which rallies around the seven (customer-centric) organizational charters put in place by this management team soon after Jeremy joined the company. These charters frame the way forward for Transocean, and based on our conversation regarding inroads made on several key fronts (fleet competitiveness and reliability, safety, drilling/organizational efficiency, etc.), the company is well on its way toward achieving its long-term strategic and operational goals.